Delivery and returns
Effective Date: 11/28/2025 At Eastern Tabletop, we are committed to providing high-quality products and a seamless shopping experience. This policy outlines our delivery and returns processes to ensure transparency and customer satisfaction.
1. Delivery Policy
a. Order Processing & Shipping Times
- Orders are typically processed within [X] business days after payment confirmation.
- Custom or made-to-order items may require additional processing time. Estimated production times will be provided at checkout.
- Shipping times vary based on destination and selected shipping method.
b. Shipping Methods & Costs
- We offer standard and expedited shipping options.
- Shipping costs are calculated at checkout based on order weight, destination, and shipping method.
- Free shipping may be available for qualifying orders over $[X] (if applicable).
c. International Shipping
- Eastern Tabletop ships worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
- Delivery times for international orders vary depending on location and customs processing.
d. Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
e. Delivery Issues & Lost Packages
- If your order is delayed beyond the estimated delivery time, please contact us at sales@easterntabletop.com.
- Eastern Tabletop is not responsible for lost or stolen packages after delivery has been confirmed.
2. Returns & Exchanges Policy
a. Return Eligibility
We accept returns for most products within [X] days of delivery, provided they meet the following conditions:
- The item is unused, in its original packaging, and in resalable condition.
- Custom-made, engraved, or personalized items are non-refundable unless defective.
- Clearance or final sale items cannot be returned.